O U R   S E R V I C E S

Human Factors & Human Performance

I've been faciltating Human Factors (HF) & Error Management sessions for 15 years and train 1400 RAF and civilian personnel every year. As an HF supervisor, I also coach & mentor other HF Facilitators. I've broadened my approach & deliveries to encompass Human Performance (HP) generally - which I feel makes an interesting subject even more accessible and valuable to individuals, teams and organisations.

 "The Human is the most creative and flexible, adaptable and valuable part of the system...............it is also the most vulnerable to influences which can adversely affect its performance.......
Human Factors awareness improves system and personal performance, safety management, effective functioning and wellbeing.


 

Topics can include;

  • Teamwork & high performing teams
  • Active listening
  • Effective communication
  • Fatigue
  • Stress & pressure
  • Team & individual motivation
  • Appropriate assertiveness & questioning
  • Resource management
  • Knowledge
  • Reward & recognition
  • Situational Awareness
  • Complacency
  • Effective team de-briefing ("the functional debrief")
  • Distraction
  • Leadership vs Management vs Command
  • Mental processing
  • Decision making (RAPDAR)
  • Effective followership
  • "SHEL" model
  • Reporting & Safety Management
  • Just Culture
  • "Swiss Cheese" model




Recent Feedback;


"A sincere thank you - refreshing delivery, engaging and fun afternoon which was most welcome!"


"I felt the facilitator engaged extremely well with everyone on the course, made us feel comfortable and then allowed us to discuss our workplace experoiences with confidence and no judgement."


"Personal experiences were discussed freely, which was an excellent educational piece."


"All in attendance were engaged with discussions throughout the course....and yes....the facilitator related to the current workplace environment."


"Really good session - in fact one of the best I have attended in 24 years."


"The facilitator was very interactive and sought the learners to pull from their own experiences and workplaces."


"At every opportunity we were welcomed to add our own experiences to relate to the topic."


"The facilitator made every effort to understand the workplace characteristics of all attendess and shaped the course to allow the content to be relatable to all. I have attended may HF training courses throughout my career, this was by far the most engaging."


"We received a facilitation masterclass! The effortless manner in which we found ourselves engaging with each other, sharing experiences and being given the opportunity to really elaborate a point was most welcome and subtly driven by the facilitator."


"Kevin did a great job of making the subject relatable through real world examples and could draw on his obviou knowledge of indidvidual "in the room" professions. He was awesome at stimulating discussion and it's one of the first courses I have seen in 20 years where everyone was engaged and contributing."


"Everyone had the opportunity to discuss known issues from their workplace perspective, with the facilitator using these to demonstrate HF principles."


"Audience came from diverse backgrounds. Facilitator engaged with all using relatable content."


"You can tell Kev really loves teaching this subject and due to his enthusiasm and knowledge it made us all engage and want to be part of the discussion. It made what most people see as a "turn up and get a tick in the box course" a fun and intersting 3 hours of learning. Thanks Kev!"


"Excellent instructor, good speaker, well paced delivery and good balance of slide presentation, audience participation and interactive tools."


""Excellent course which I found interesting, educational and set at the right level with the aim of including all who attended. Fantastic facilitator; thank you for taking the time to deliver the course and I look forward to future courses!"


"Unlike previous courses I have attended, the practical elements of the course were a fantastic way to promote/enhance group discussion and very much welcomed."


"It was nice to have a 10 min chat at the end about real world topics privately."


"The environment was a little bit uncomfortable for me as I have issues with bright lights. Apart from that I have no other comments."


"Excellent delivery, new and novel methods that kept the group engaged throughout."